White Papers
LTE is becoming the technology of choice for meeting tomorrow's demand
For operators with mediation systems that are reaching capacity because of data growth, or that need upgrading to cope with new packet networks, CSG's Total Service Mediation is proven to support Offline Charging for LTE and has an exceptionally low Total Cost of Ownership.
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Making the Most of Policy Management
To capitalize on their competitive strengths, CSPs need to take full advantage of the positive revenue generation capabilities of sophisticated charging systems, tightly integrated with the control aspects of policy.
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A New Era for the Broadband Industry: 3 Consumer Trends that will Transform the Broadband Marketplace
The broadband industry is poised for staggering growth and new revenue opportunities. Explore how networks, devices and consumers are converging. And what key applications operators will need within their enterprise to succeed.
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Know Your Customers, Keep Your Customers: Five Key Benefits of Using Automated Surveys to Gauge Customer Satisfaction
Learn how automated surveys are providing companies a proactive, efficient, and cost-effective way to turn customer experience insight into action – and transform customer satisfaction from a passive measurement into a competitive differentiator.
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Case Studies
CSG Check Verification Case Study
See how a North American Communications Service Provider leveraged CSG's Check Verification solution to dramatically reduce Automated Clearing House (ACH) returns and costs associated with collecting payments.
Automated Collections Case Study
See how CSG Interactive Messaging responded to a major North American communications services provider's need to expand the reach and frequency of collections activity without adding head count or additional budget.
Appointment Notification Case Study
CSG Interactive Messaging enabled this Major Market Cable Provider to reach out to subscribers in a proactive, customer friendly way to improve efficiencies and reduce costs.
Multi-Channel Customer Interactions Case Study
This Global Leader in In-Home Entertainment utilized CSG Interactive Messaging's Cross-Channel Customer Interaction Management Solutions and is saving millions of dollars in annual operating costs.
CSG Interconnect & Convergent Mediation
CSG's Interconnect and Intermediate solutions help Telefonica Venezuela achieve a three-fold growth in processing capability and doubling revenue to achieve results far beyond expectations.