The utility industry is complex with very specific challenges. With over 300 utility clients, CSG develops advanced utility-specific solutions enabling your utility business to effectively communicate with your customers to reduce costs, optimize bill payment, improve customer satisfaction, and A/R turnover. See Utilities client list.
Customer Engagement Solutions
Customer engagement, establishing a dialog with your customers, is more important than ever. You interact with your customers to bill them, to offer additional products/services, notify them of outages, energy efficiency and demand response programs. We can improve the effectiveness of these customer interactions using multi-channel communication capabilities, consisting of printed and electronic statements, web, automated voice technology, email, and text/SMS messages.
Now you can automate, consolidate and manage your multi-channel communications, using a unified interface with our Customer Communication Center, consisting of the following modules:
- Customer Profile. Stores customer communication preferences, premise information and energy usage characteristics (owns electric car, pool, spa, etc.)
- CSG Event Management. Correlates disparate data and applies utility policy and customer preference applying business rules to send proactive, interactive customer communications.
- CSG Interaction Tracking. Collects all customer communications, regardless of channel, in an easy to access user interface. Know with whom you've communicated, for which reasons and using which channels.
Let us help you design a solution to solve your business needs using our expansive solution and service portfolio.