Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
  • By Type
  • By Tag

Digital Disruption in Telecom [Infographic]

The World Economic Forum characterizes digital disruption in the telecom industry with “declining technology costs, rapid innovation models and a fail-fast culture.” Communications service provide ...

Why Platforms Are Key for Telco Monetization

Written by Paul Budde, CEO of Paul Budde Consultancy The telecoms industry was right at the forefront of the digital explosion, but for a long time telcos concentrated on protecting their very lucrati ...

Want to Deliver Good CX? Start By Looking at Bad CX.

In 2014, Gartner released a survey saying that 89 percent of businesses would compete on the customer experience by 2016. With 2020 just around the corner, it stands to reason that now close to 100 pe ...

Top 3 Takeaways from IBC 2019

IBC, one the media and entertainment industry’s marquee events, wrapped yesterday in Amsterdam. Over the course of five days, speakers and exhibitors shared their insights on trends like advertising ...

5 Ways to Deliver A Great Customer Experience to Millennials

Having grown up in a technology-driven, instant gratification world, Millennials are quick to distinguish between companies that provide poor or high-quality customer experience. Millennials’ expect ...

5G Market Disruption Demands Pricing Innovation from the Get-Go

Digital disruptors like Amazon, Uber and Airbnb baked pricing innovation into the core of their business model—and did it from the start. They understood how to price different offers for different ...