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New generation logistics and telematics systems are generating an unprecedented amount of data. Companies need a way to not only accurately collect and manage all that data, but to monetize it as well. The rising popularity of telematics offers new business models across a broad sector of services—at the push of a blue button, for example.
These services lead to complex charging and billing models that enable this new generation of logistics service providers to monetize every customer interaction, and take customer relationships to a new level of trust.
Enhanced data management systems allow data to be accurately collected, filtered, and enriched. Built-in error processing capabilities vastly improve revenue assurance and the overall order to cash process. Real-time data collection and service activation are imperative.
The ability to implement appropriate policy rules protects both the service provider and the customer. And the ability to implement complex charging algorithms, with discounts and offers for additional services, creates new opportunities for engaging customers and improving loyalty.
CSG solutions and services are enabling Logistics and Transport companies—and the new breed of companies that offer similar services—to employ new business strategies. Couple emerging technologies with a back office powered by CSG solutions to better compete in this converging market.
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