Analytics & Intelligence

CSG's Quaero Customer Engagement Solutions

Quaero Care

Get the Help you Need, When you Need it

Leverage Quaero Care to blend our expertise in customer engagement marketing with your own in-house efforts.

We're a Platinum Unica Partner, and an expert with Neolane and other analytics and intelligence systems.

We'll work side-by-side with your staff with offload assignments or critical campaigns, deliver formalized training, or provide on-call assistance.

Use our Quaero Care Outsourced Services to:

  • Design and Build. We can complete campaign and flowchart designs, develop reports and custom macros and support adoption of new systems.
  • Augment Staff. Use additional staff resources during deployment and 'ramp-up'; expand capabilities during peak times or important marketing initiatives.
  • Help Desk. Let us provide remote end-user support as well as expertise in troubleshooting, how-to's and incident-specific training.
  • Train. We can educate and mentor your team, deliver web-based courses, or develop reusable training materials.

Leverage Quaero Care to:

  • Reduce staffing pressures
  • Accelerate ramp-up time
  • Ensure successful adoption of tools and processes
  • Improve end-user support
  • Use more of your marketing platform's capabilities
  • Meet peak campaign demands
  • Reduce support costs
  • Increase marketing agility