Real-time, centralized customer communications – because your customer doesn’t want to be “just a number”
There are few things more frustrating to a customer than inconsistent, impersonal service. It’s one of the biggest reasons for customer churn and one of the most likely suspects when a consumer takes a complaint public via social media channels.
CSG Customer Communication Center pulls data from all available channels, runs it through our Quaero Customer Engagement Solutions, which combines customer intelligence strategies and analytics capabilities, and delivers the insight you need to craft the perfect customer experience. From knowing which communication channels a particular customer prefers to which time of day is best for making contact, our framework improves each customer interaction and ultimately increases overall customer engagement.
Three components work together to optimize your multi-channel customer communications:
- Event Management: scalable, automated transaction manager to handle alerts and confirmations
- Customer Profile: pre-integrated with CSG Customer Intelligence to establish a single source of truth for customer behavior and inform audience segmentation
- Interaction Tracking: real-time, channel-agnostic record of all customer interactions