Customer Interaction Management:
Marketing Services

Maximize Customer Value with Integrated Marketing Solutions

Reap the benefits of CSG's expansive marketing suite combined with our innovative technology and advanced process to improve customer response rates, strengthen retention and optimize revenue.



Marketing Competencies

  • Comprehensive Solutions. Eliminate the hassle and complexity of dealing with multiple vendors; we manage your marketing campaigns from concept to completion. Our services include strategy development, data services (analytics, profiling, segmentation, cleansing, etc.), campaign conception, creative design, fulfillment, and results analysis/attribution.
  • Marketing Strategy Development. We'll evaluate your current marketing process and provide a complete roadmap for future marketing efforts to match your goals of acquisition, retention, churn mitigation, cross-selling, etc.
  • Advanced Customer/Prospect Insight. Acquire and retain more customers by improving the visibility into your data, developing customer segments and deploying personalized communications. Our advanced technology analyzes customer traits and allows you to view the individual value of each customer (and collective value of customer segments) with colorful charts, graphs and heat maps, simplifying the data analysis process.
  • Integrated Marketing Channels. Your customers and prospects communicate using various channels, and so do we. Send your messages using: billing statement marketing, personalized direct mail, electronic campaigns (emails and PURLs), automated inbound and outbound voice, and text/SMS messaging services. Plus, you can manage communications using a single, unified interface.
  • Response Analysis. Evaluating campaign performance is critical to the success of future marketing initiatives. We assess responses, results and program effectiveness for continual improvement of successive direct mail campaigns.