Customer Interaction Management

Output Solutions

Electronic Presentment & Payment

Enable customer self-care to expand revenue opportunities and reduce operational costs

CSG delivers a comprehensive billing and collection suite with a multi-channel approach including electronic bill presentment and payment using the CSG Precision eCare™ suite, which includes eBill, ePay and eMail applications.

We give you more purchasing and payment options with increased convenience to drive print suppression, expand revenue opportunities, reduce call center contacts, and cut your postal and operational costs.



Features of CSG Electronic Presentment and Payment include:

  • Proven to scale: A proven, enterprise-class scalable application that serves more than 9 million registered users.
  • Customizable and Modular. CSG's customer interfaces and architecture can be adapted and expanded as your business changes.
  • Enhanced Support. CSG Precision eCare™ can support your new service orders and upgrades.
  • Third party bill distribution ordering and payments support. Use consolidator networks as well as retail kiosk ordering and payments with ease.
  • Marketing Value-adds. Leverage our HTML email and marketing capabilities.

The Precision eCare suite includes these applications:

  • Precision eBPP. This full-service web-based application presents bills and accepts payments. This solution also supports consolidator and kiosk billing and payments. CSG's Secure eStatements enables customers to view and pay their bills directly via interactive features embedded in a secure, dynamic email attachment (PDF file).
  • Precision Email. An email application using rich HTML messages and content creation tools that allow you to distribute personalized email communications. Build one-to-one communications to create loyalty, drive suppression and additional revenue actions.
  • Precision eMarketing. This solution ensures your customer communications such as physical, hard copy statement messages and ad insertion programs are equally as effective when delivered electronically. Make sure your electronic communications include relevant advertising to help drive additional sales and revenue.