CSG Exact CSR View»
Delivers document archival, instant statement and account viewing, CSR announcements, payments acceptance and mail tracking capabilities.
CSG Exact View »
Delivers instant access to document search and viewing tools.
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Robust Customer Service Features
Look to CSG's viewing and archival solutions to fulfill many needs, including:
Customer/Document Search & Viewing. View documents (bills, letters, etc.) exactly as customers see them to deliver quicker, more efficient service.
Inbound/Outbound Mail Tracking. CSG Mail Trace leverages the U.S. Postal Service® Confirm® Service to track mail pieces for both origin and destination.
Payment Acceptance. Increase cash flow by empowering customer service agents to accept payments (one-time or recurring) over the phone.
Document Re-issue. Instantly resend documents via email, fax or mail.
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