Comprehensive, pre-integrated customer and billing management solution suite
CSG Advanced Convergent Platform™ (ACP) is a full billing and customer care suite that serves as the cornerstone of our proven, pre-integrated approach to customer care and billing. It reflects more than 25 years' experience supporting the world's largest convergent cable providers. We bring all of our solutions together in a pre-integrated platform to ensure every contact with your customers is managed flawlessly, at every touchpoint.
- Flexible and scalable. ACP is unprecedented in the North American cable and satellite industry for its ability to quickly configure and deploy new product and service bundles, manage customer interactions, and accurately capture the revenues. Every month we process more than $3 billion in revenue on our clients' behalf.
- More than 48 million customer accounts. Month-in and month-out, ACP services tens of millions of subscriber accounts throughout North America. Service providers in the cable and Direct Broadcast Satellite (DBS) industry have long relied on our solutions to help them thrive and manage convergent sets of information, communication and entertainment services.
- Adaptable and ready for change. The proven capabilities of ACP—managing customer interactions, receivables and revenue—provide strategic advantage in a competitive market where speed, accuracy and reliability define sustained success.
- An overall view of the customer and a single order entry point. Tap a centralized data store to retrieve all relevant data at the customer level—it's that easy.