CSG ACSR®: Deliver a Differentiated Experience to Your Customers
CSG Advanced Customer Service Representative (ACSR) gives your North American customer service representatives (CSRs) all the tools they need to maximize business value from every interaction.
The deeper you extend your customer relationships in terms of products, services and the greater complexity of your packages and offers, the more you will benefit from CSG ACSR's extensive customer management capabilities.
Comprehensive view from a single workstation
Through CSG ACSR, your representatives can control all of your customer's products and services from a single interface. This allows your Customer Service Representatives to quickly respond to service requests, status inquiries, billing questions and trouble tickets as well as actively upsell your customers.
Used by more than 75,000 agents
Every day, agents serving millions and millions of customers turn to our ACSR application billing and customer care suite to support customers with a unique and personalized experience. You can improve efficiency, increase productivity, lower operational costs and increase revenue opportunities.
CSG ACSR offers:
- A 360-degree customer view. Quickly access, review and edit all customer information, interactions and transactions, from service issues to pending orders to overdue invoices.
- Pre-integration with other CSG application suites. Give your subscribers a single point of contact, by giving your CSRs access to data in other CSG customer interaction management applications.
- Full integration to support multiple lines of business. Serve customers and extend offers across business units, so every part of your business can tap the potential value of each customer interaction.