Cut call handling times, increase customer satisfaction
CSG Singleview® Customer Management is tightly integrated with Singleview Convergent Billing. Our powerful application offers fully featured customer management capabilities with a real-time 360-degree view of your customer and service information.
We've designed our solution for busy call centers, providing direct access to your customer's entire service profile, billing and contact history as well as other vital customer care-related data. This, in turn, improves your customer service, reduces churn and increases sales.
'Out of the Box' Business Process Support
CSG Singleview Customer Management offers rich customer management functionality and business processes, designed specifically to meet your needs as a Communications Service Provider (CSP).
CSG Singleview Customer Management can cut your call center handling times, increase customer satisfaction and improve workflow efficiency. Credit management and dunning capabilities can be mobilized to reduce debt and accelerate revenue collection.
A True Single View
CSG Singleview Customer Management provides a low-risk, integral customer care solution with single installation, single database and common operating environment shared with CSG Singleview Convergent Billing. It also offers single-point access to customer data, giving you greater insight into customer behavior and flexibility to increase loyalty.