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CSG International Briefing Paper Network Mediation

Communication service providers (CSPs) have a pedigree in collecting usage data — in extremely large quantities and from a diverse range of network interfaces. Primarily this data is used for billing and accounting purposes such as managing accounts, issuing statements, and collecting payments. Other common applications include wholesale settlements, roaming clearing and fraud detection.

As a result, CSPs have a wealth of information held captive as raw data in not just back office systems, but also in their networks. By transforming this raw data, CSPs can unlock its value to provide business insights to key areas of their organization such as marketing, network operations, customer retention and legal compliance. The result: both direct and indirect impact on the bottom line, as well as increased service quality and reduced churn. CSPs need to be able to transform this raw data into actionable business intelligence.

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