Case Studies

Case Study: Broadband Provider

A midsized broadband cable, phone, and Internet provider in the southeastern United States wanted to reduce costs and make it easier for customers to receive and pay their bills on time. With residential and business customers across eight southeastern states, our client had challenges ensuring that their statements reached customers in a timely manner from their previous provider—and their customer satisfaction was taking a hit because of it. Customers were receiving bills late and missing their payment window, and access to the company’s electronic billing services wasn’t optimal. Our client wanted to allow customers to pay their bills electronically, enabling them to avoid delays and offering significant convenience for the customer, not to mention accelerating revenue for our client.

Learn how a broadband provider reduced costs and increased customer satisfaction by moving to the CSG Secure eStatement solution.

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