Case Studies

Case Study: NewWave Communications

NewWave Communications is a broadband/cable company providing television, high speed Internet, and digital telephone services for residential and business customers in Arkansas, Illinois, Indiana, Louisiana, Mississippi, Missouri, Nevada and Texas. The company, which is growing by acquisition, recently launched a video on demand (VOD) service and home security/automation tools. Their "Smart Pac" package includes security for customer computers, cloud storage options, and games.

As part of their commitment to customers, NewWave wanted more dynamic billing statements that clarified billing information, drew attention to new offers, and was easier to read. The company also needed a solution that could deliver more insights into customer reaction to marketing messages, and one that would enable faster changes to statement design. Find out how NewWave is committed to making customer interactions simple and positive.