Case Study: Suddenlink
Suddenlink retooled their statements as part of a strategy to better connect with customers. By leveraging their statements as a strategic customer communication tool, Suddentlink improved readability, highlighted key offers, and provided greater statement customization.
Suddenlink, a Missouri-based provider of Internet, telephone, and video-on-demand (VOD) services, serves 1.37 million subscribers across the southern United States. With six call centers and more than 6,100 employees, the nine-year-old company is growing fast, doubling its VOD capacity and launching an online video service over the last year.
Find out how Suddenlink improved its direct mail and saw its consumer ratings jump as a result of working with CSG Message Manager.