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CSG Analysis Report: Optimizing Field Force Operations

Learn how CSG has helped communications service providers (CSPs) improve field service operations with dynamic scheduling, route optimization, analytics and automation. 

Why should CSPs care?  Field service operations is the backbone of all facilities-based CSPs and a cornerstone customer service experience showcasing an onsite technician and back-office operations working in tandem.  The effort to streamline this function has been constant since the first networks, more than a century ago. And just as technology has changed drastically from two-way radios to the advanced hardware and software of today, customer expectations have increased requiring a fast response by a prepared, knowledgeable technician.  This report shows how advanced and automated solutions prepare service providers to offer a field force of tomorrow to both improve the CSP’s bottom line, as well as the customer experience.

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