Data Sheets

CSG IM Omni Channel Messaging

Customer communication has evolved rapidly as people have become more mobile and have access to a
larger number of devices with which to interact. Omni‐channel has become the new norm and customers
have expectations as to how, when and why you should interact with them. More efficient and
meaningful communications lead to a better customer experience and directly translates into higher
revenues and lower costs for your business.

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