Case Studies

Customer Success Story: Asia Pacific Telecom

Asia Pacific Telecom (APT) is one of Taiwan's leading fixed and mobile operators, providing services to the Taiwanese market under the brand name A+. In order to compete in this highly saturated market, APT made a decision to adopt both CSG International's Wholesale Business Management Solution (WBMS) and Total Service Mediation (TSM) solutions.

The combination of rich functionality, automated efficiencies and robust performance in the most business-critical areas of its BSS has driven APT’s growth at faster rates than its competitors. By enabling rapid roll-out of high-value content services, customer behavior analysis and fraud management, as well as lowering the cost of interconnect billing and mediation, CSG International’s BSS suite has provided the backbone for APT’s subscriber and revenue growth. Combined with its market-leading products, CSG’s professional services and support for APT have reinforced the technology, giving APT confidence in these vital areas of their business now and in the future. As a consequence of deploying CSG’s (formerly Intec) BSS, APT is able to offer free on-net calls, and the lowest cost off net calls in Taiwan.