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DMG Consulting's 2011-2012 Proactive Customer Care Product and Market Report

Today's customer is more connected via more devices and channels than ever before. DMG Consulting reports how Proactive Customer Care (PCC) solutions are rising to the challenge of servicing the "connected customer" and helping enterprises position themselves and their customers for success. Table of contents include: Proactive customer care benefits, use cases, return on investments, tends, challenges and much more.

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