CSG Point of View: Leveraging Video to Deliver an Enriched Experience
Communicating with customers has become more dynamic and more personalized than ever before. How can Communication Service Providers enhance their existing efforts with the latest tools? Explore the power of video as a vital part of your customer communications mix.
Studies show that the most critical part of delivering a high-quality experience occurs within the first 90 days that a subscriber begins service. During this period, customers are more likely to call a CSP and ask a wide array of questions, including:
- How do I check my account balance?
- What are the new charges on my bill?
- How are my services calculated?
- What discounts am I entitled to or receiving?
- What changes will appear on my next bill?
- When is my bill due?
- How do I pay my bill?
With every inquiry, the cost of customer care rises, and so too does customer frustration. Learn how CSG SmartVideo can help customers navigate their first bill via video tutorial.