SPECTRUM magazine, Issue III

Welcome to the third edition of SPECTRUM magazine on Customer Experience, CSG International’s exclusive publication.

The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

Key articles in this issue include:

Success Story - Virgin Mobile Australia decreases bill shock to increase customer satisfaction and engagement.

Thought Leadership - CSG VP Dale Knipp on how to avoid potential pitfalls when crafting the customer journey. 

Analyst View - Steve Hilton from MachNation, identifies six Internet of Things specific challenges and their relative impacts on the customer engagement process.

In Conversation - Bob Machin, CSG’s Product Marketing Director, shares his notes from Mobile World Congress, 2014.