Case Studies

Streamlining Field Service Operations for Better Customer Care


With growth comes numerous challenges and opportunities, particularly in the ever-changing cable industry where acquisitions lead to more customers who turn to their new operator for care. When multiple acquisitions result in fragmented field technician and dispatch operations, it becomes difficult to manage the front line of customer service in the field.

Download this case study to discover how one cable operator worked with CSG to create a centralized approach to field service that lowered costs, improved productivity and delivered a better customer experience. Find out how working closely with the customer, CSG deployed the Workforce Express solution across the enterprise within 90 days.


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