Analytics and Intelligence

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  • SPECTRUM magazine, Issue III

    SPECTRUM Issue III
    Welcome to the third edition of SPECTRUM magazine on Customer Experience, CSG International’s exclusive publication.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

    Key articles in this issue include:

    Success Story - Virgin Mobile Australia decreases bill shock to increase customer satisfaction and engagement.

    Thought Leadership - CSG VP Dale Knipp on how to avoid potential pitfalls when crafting the customer journey. 

    Analyst View - Steve Hilton from MachNation, identifies six Internet of Things specific challenges and their relative impacts on the customer engagement process.

    In Conversation - Bob Machin, CSG’s Product Marketing Director, shares his notes from Mobile World Congress, 2014.

  • SPECTRUM magazine, Issue II

    SPECTRUM Issue 2 | CSG International

    Welcome to the second edition of SPECTRUM magazine, CSG International’s exclusive publication for its clients worldwide.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer and revenue management challenges and opportunities in the marketplace.

    Whether or not you are currently a customer of CSG, you are most welcome to download this publication instantly.

  • SPECTRUM magazine, Issue I

    Welcome to the inaugural edition of SPECTRUM magazine, CSG International's exclusive publication for its Asia-Pacific customers.

    The last 12 months have been a particularly exciting time at CSG, we acquired the leading wholesale vendor Ascade, launched our global Managed Services offering and entered the Cable market in India.

    SPECTRUM magazine was created because our customers made it clear they want to know more. More about what we do, more on what we have done and more of what we plan to do.

    SPECTRUM magazine will provide you with valuable industry-relevant and thought-provoking content while also sharing important information related to our award winning solutions.

     

  • Simplify Customer Communications: Increase Satisfaction and Reduce Costs

    In this age of constant connectivity and endless information sources, consumers face a barrage of data all day, every day. Your customers want reduced complexity, centralized communications and more channels to reach you—so that they can use the channels they like best.

    By embracing new channels and technologies, you can enhance your communications, increase sales, reduce calls to your support center and build loyalty with your customers.  Because at the end of the day, your customers are what matter most.

  • Inspiring Simplicity: Communications to Better Engage Your Customers

    Today, you can communicate with customers using many different channels. You would think this would make it easier for your customers to do what you need them to do—send a payment or take you up on a new offer. But instead it’s harder. Customers have to block out a lot of noise to hear what you need them to hear.

    Thoughtful statement design and the right use of color and space can simplify the message, and personalizing the user experience can improve customer satisfaction while reducing operating costs such as support center calls.

  • Creating Clarity: Unify Customer Communications to Increase Retention

    Your customers are plagued with “communication fatigue”. Different departments are communicating with customers in a decentralized way—each sending different offers and messages to the same customer, many at the same time.

    Unifying customer communications is key for customer retention and satisfaction levels and enables your customers to do what you need them to do—send a payment, take advantage of a new offer or understand changes in their billing statement.

  • Making It Easy: Save Operating Costs with Customer Self-Service Tools

    Help reduce operating costs by empowering your customers with the mobile tools and e-statements they want. Not only will this allow you to suppress print and mailing costs, it will make it easy for your customers to pay bills, check balances, request help and take care of business anytime from anywhere.

  • CSG and The Connected Car

    From smart phones to smart cars, today's CSPs require a partner who understands how to keep them at the heart of a rapidly evolving ecosystem.

  • CSG and The Connected Office

    From mobile devices to mobile enterprises, today's CSPs require a partner who understands how to transform business process into business success.

  • CSG and Connected Health Care

    From ehealth to mwallets and everything in between, today's CSPs require a partner who understands how to capitalize on the business opportunities enabled by next-generation networks and ubiquitous connectivity.

  • CSG and The Connected Home

    From smart homes to smart phones, today's CSPs require a partner who understands how to turn customer experience into your greatest competitive advantage.