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  • SPECTRUM magazine, Issue IV

    SPECTRUM magazine Issue IV

    Welcome to the fourth edition of SPECTRUM magazine on Serving the Enterprise, CSG International’s exclusive publication.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

    Key articles in this issue include:

    Success Story - tw telecom delivers strategic value to the Enterprise by creating a solution that aggregrates all network, cost and revenue records.

    Thought Leadership - CSG SVP Ken Jenkinson, discusses the key trends and macro forces impacting the Enterprise.

    Analyst View - Justin Van Der Lande from Analysys Mason, discusses how Enterprise service revenues are under significant pressure.

    In Conversation - Don MacNeil of XO Communications, highlights the realities of serving the Enterprise and the importance of customer experience.

  • Monetizing the Enterprise: Is Your BSS up to the Challenge?

    Communications Service Providers (CSPs) have widely differing views of their business customers.  Some group them with consumers, others set up specialized divisions to take care of them. But because the average CSP generates about one-third of revenue from the business segment, most are increaingly focused on better serving the enterprise.

    As CSPs sharpen their focus on capturing the lucrative, yet dynamic, enterprise market sector, that same level of scrutiny must be applied to existing systems.  Can your systems achieve the critical "three Ps" required to support the needs of the new enterprise?  Read our newest white paper to find out if your BSS is up to the challenge of serving the enterprise.

  • CSG and The Connected Office

    From mobile devices to mobile enterprises, today's CSPs require a partner who understands how to transform business process into business success.

  • Managed Services for Today’s Cable and Telecom Industries

    Alam Gill, SVP, Managed Services at CSG International, discusses cable and telecom's development for managed services.

  • The Promise of the Commercial Market: Supporting Enterprise Customers in the Cloud

    There's a lot of hype around cloud-based services. What does it really mean for the enterprise?

  • The Promise of the Commercial Market: CSG's Approach to Supporting the Enterprise Market

    Enterprise customers require a different set of skills and technologies to support their business. Here's a look at what is needed.

  • The Promise of the Commercial Market: The Commercial Cable Landscape

    Cable operators have a significant opportunity in delivering services to support small and medium as well as commercial businesses with voice, video and data offerings