TV Everywhere

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  • Ascendon Internet TV Solutions

    Want a larger slice of the Internet TV pie? Go get it.

  • Monetizing Pay TV's Over-the-Top Era

    Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. The broadband network's ability to deliver video is shifting the landscape toward an experience that allows each audience member to search, browse, find, buy, and play content on-demand from anywhere. This fundamental change pits Pay TV providers against new competitors. It gives customers more channels through which to access content. It escalates customers’ expectations around video experiences. And it changes the ways in which Pay TV providers will generate and grow revenue from here, on. Monetizing the over-the-top era is the next great challenge, and the most critical for Pay TV.

    Download this white paper to learn more about monetizing TV Everywhere and OTT as well as driving transactions and interactions through the second screen in the multi-device era.

  • SPECTRUM magazine, Issue III

    SPECTRUM Issue III
    Welcome to the third edition of SPECTRUM magazine on Customer Experience, CSG International’s exclusive publication.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

    Key articles in this issue include:

    Success Story - Virgin Mobile Australia decreases bill shock to increase customer satisfaction and engagement.

    Thought Leadership - CSG VP Dale Knipp on how to avoid potential pitfalls when crafting the customer journey. 

    Analyst View - Steve Hilton from MachNation, identifies six Internet of Things specific challenges and their relative impacts on the customer engagement process.

    In Conversation - Bob Machin, CSG’s Product Marketing Director, shares his notes from Mobile World Congress, 2014.

  • SPECTRUM magazine, Issue II

    SPECTRUM Issue 2 | CSG International

    Welcome to the second edition of SPECTRUM magazine, CSG International’s exclusive publication for its clients worldwide.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer and revenue management challenges and opportunities in the marketplace.

    Whether or not you are currently a customer of CSG, you are most welcome to download this publication instantly.

  • Capitalizing on the Premium Content Era

    Communication Service Providers (CSPs) are poised to take a controlling stake in the premium digital content market and establish a central position in a two-sided business model between consumer and content owner. The premium digital content business will process an enormous volume of highly complex transactions; capitalizing on these is, among other things, an exercise in executing, at massive scale, the processes of product management, billing and payments, customer care, transaction security, and high quality, on-demand service delivery. 
     
    CSPs have excelled in these areas for traditional and next-generation services. Success in the premium content era, however, will necessitate investments to adapt current Business Support Systems (BSS) to account for the unique requirements that premium digital content brings.

    Download the new "Capitalizing on the Premium Content Era" white paper to learn more about these requirements and how to evolve current BSS platforms to maximize success.

  • CSG and The Connected Home

    From smart homes to smart phones, today's CSPs require a partner who understands how to turn customer experience into your greatest competitive advantage.

  • TV Everywhere: Competitive Advantages of the Cable Industry

    What will happen in the next five years that will enable cable providers to seize significant market share in on-demand content delivery?

  • TV Everywhere: Supporting a Customer-Driven Experience

    Customers want what they want when they want it. How can cable providers deliver?

  • TV Everywhere: A New Billing Paradigm

    What new billing functionality will cable providers need to support dynamic content delivery?

  • TV Everywhere: What's Next

    Why cable providers can win in the competitive content marketplace.

  • TV Everywhere: The Current Landscape

    An overview of the content market and the opportunities that exist for cable operators.

  • Cable Providers Add Wireless Services to Lineup

    With the explosion of mobile phone services and smart phones in the United States, it is no surprise why the mobile market is so attractive to cable providers.

  • The Promise of Television Commerce

    Interactive Television Technologies Can Deliver New Ways to Engage Your Customers and Increase Revenue and Upsell Opportunities in Real Time.