Interactive Collections and Payments

Effectively collect what is owed

In a perfect world, customers would pay their bills on time using one uniform method. In reality, personalized invoice reminders and convenient payment options are often required. As 46% of US consumers pay accounts via mobile, CSG Automated Collections solutions can help. This cloud-based, interactive solution delivers extensive, multi-channel, inbound and outbound alerting capabilities, saving you up to 70% over the cost of agent-led collections.

Our Automated Collections solutions fully integrates with your billing software, letting you provide customers with immediate payment options and secure promises-to-pay. Contact more customers and facilitate more payments within the IVR, letting agents focus on higher value functions, such as later-stage delinquencies.

Whether used for cost reduction or for emergency purposes, the automated accounts receivable system from CSG secures results. Automate how you notify customers in real-time who are delinquent or over their limit, and provide easy and immediate payment options to effectively collect what is owed.

  • Improve collection rate over agent calling with immediate self-service payment channels
  • Integrate bill pay service inbound/outbound interactive voice, SMS/text messaging, print, email and fax for multi-channel message delivery
  • Manage real-time or batch updates via a secure interface with customer management systems
  • Optimize agent time with optional agent transfers, which are provisioned with Computer Telephony Interface (CTI) screen pop or cost-effective "whisper greet"
  • View comprehensive bill pay service reports online via a secure interface to customer management systems