CX Live Webinar: Smart Real-time CX Delivered from the Outside In

Customer experience is a moving target. Staying out in front of ever-increasing customer expectations requires businesses to be really smart, nimble and move in real-time.

Join Mark Smith, as he describes:

  • How results are achieved when companies do real-time right
  • Ways to operate in a proactive, predictive and personalized way – at scale
  • Pulling analytics and intelligence from every aspect of your business from the outside in to support the holistic customer experience