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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
The State of the Customer Experience 2023
- Size: 22.20 MB
- Format: PDF
CX is at the intersection of growing digital complexity and the demand for simple, secure interactions.
As momentum behind emerging technology continues, with strides in artificial intelligence and the metaverse, businesses are ready to embrace an org-wide strategy, cutting-edge technology, and human interaction in equal measure. In our annual report analyzing the current state of customer experience, we explore the insights and trends that are shaping the way businesses will successfully interact with their customers.
- Welcome in a CXO. Reorganize teams and technology to align to a core CX-driven vision.
- Master hybrid experiences. Complement a digital-first approach with the right amount of personal human touch.
- Safeguard with cybersecurity. Keep transformation grounded in regulatory best practices.
- Monetize in the metaverse. Turn virtual storefronts into a reality with reliable business support systems in place.