Financial Services and Banking

Customer interactions have gone digital, fundamentally reshaping customer experience. Work with a trusted partner to transform your CX, from online interactions to digital communications and beyond.

COMMERCE HAS GONE DIGITAL

Customers are demanding new ways to transact and interact with you in a digital world. They have access to more seamless payment and communication channels. But adding more channels can make interactions more complex. That’s why you need the right back-office solutions to keep things running smoothly and securely. 

CSG’s financial services and banking solutions are designed with the customer experience in mind. From customer journey mapping and communications to complex billing, pricing and paymentsyou can take advantage of the latest digital innovations to improve your customer experienceManage customer interactions and transactions at every stage of the customer lifecycle, whether they’re setting up a new account or in the market for a home loan. We support digital options like eWallets and ACH, and traditional payment options like cash, card and check. 

DELIVER SEAMLESS CX

CSG’s financial services and banking solutions help you capture the voice of the customer, build better customer relationships and engage customers across channelsMap and manage customer journeys with expert consultation from our Experiences Practice team. Use conversational AI to connect customers to answers quickly, letting agents handle complex problems with a human touch. And help customers keep their account safe with real-time fraud alerts and notifications about suspicious activity.  

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WORK WITH A TRUSTED PARTNER

When you’re handling billions of customer transactions and sensitive payment information, you need a partner you can trust. Leading financial services firms and banks like JPMorgan Chase, Citigroup and Mastercard count on CSG to deliver business-critical solutions. Our solutions are scalable and secure—we’ve received PCI-DSS Level 1 Service Provider compliance and ISO 27001:2013 certification. 

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STREAMLINE BILLING AND PAYMENT PROCESSING

Get a single view of the customer, whether they are end users or other businesses, with a unified rating and billing solution. Support any use case, from simple subscriptions to complex pricingbilling and customer hierarchies. Our financial solutions aggregate and enrich the data for your internal billing systems, so you’re always working with the most accurate data.  

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SUPPORT ANY PAYMENT METHOD

Digital payments make it easier to transact with your customersand with the rest of the world. We support the digital payment methods like eWallets and ACH that customers want to use tomorrowand traditional payment methods like cash, card and check that are the foundation of your business today. 

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