Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


The Four Pillars of Digital Excellence

In my last blog, Business Model Evolution Surpasses Focus on Technology, I mentioned Four Pillars to IoT Success explored during a recent webcast conducted by CSG and Light Reading. Though these pillars are directly relevant to IoT, they are equally so for any business participating in the digital economy.

Aligning Mobile Service for The Next Billion

“The next billion” is a growing population of new Internet users who will leverage mobile phones to connect to the world around them. To prepare for the next billion to come online, it’s critical for the wireless industry to build flexibility and scale into their operations by leveraging the cloud, today,

March Madness: Personalizing Brackets and Screens

For several weeks each March, millions from across the country make the transformation from sports fan into data scientist. In anticipation of the annual NCAA March Madness tournament, viewers pour over stats and projections to craft the perfect bracket before tip-off. While March Madness fervor hasn’t changed significantly since soaring...

Streaming Revenue: Lessons From OTT

When over-the-top (OTT) distribution hit the mainstream, there was speculation about whether it would be the means to an end for the cable industry. The thought was that the diverse array of content, conveniently delivered to viewers on whatever device they had at hand, wherever they wanted to watch and...

Mobile World Congress 2018: Taking the Pulse of Emerging Technologies

When the leading brands, experts and nearly 100,000 others from countries all over the world descend on Barcelona for Mobile World Congress 2018, they do so with a lot on their minds. It’s a new age for the mobile industry. Digital transformation in many industries is well under way and...

Getting Connected to the Olympic Games

Few events capture the collective world attention like the biennial Olympic Games. In an Olympic year the 16 days of the Games are one of the calendar’s top scheduled broadcasts – with 3.6 billion people, nearly half of the global population, tuning in for the 2016 Summer Olympic Games in...

Pay-TV Providers and the Connected Home Opportunity (Part II)

In my last blog, I highlighted the findings of CSG’s recent survey about the growth of smart devices in the home and who will connect them.  Here’s what it means for the Pay-TV industry. We’ve heard the projections and perhaps you’re even one of the millions of consumers with a...

2018: The Year of Business Co-opetition, Competition and Transformation

2017 saw a great deal of shake-up in the communications and entertainment industries – with disruption rippling in from all directions. The social media era gave content offerings a face-lift in 2017, and short-form, original content provided revenue opportunities for every provider. The entrance of tech giants including Apple, Facebook...

Attracting and Retaining Cord-Nevers

While the tales of consumers ditching traditional content delivery methods are a touch exaggerated, there is evidence that those consumers - described by terms we love to hate (cord-cutter, cord-never, etc.) are growing. According to Nielsen, 13.8% of American adults last year were consumers that had never subscribed to cable...