Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.

The Right Business Model: Get Digital to the Core

Over the course of the 20th Century, business models were largely static. It’s only a recent phenomenon that leaders began to question their traditional paths. In fact, just 11 years ago the Harvard Business Review published an article on The Four Principles of Enduring Success – describing how best-of-the-best global...

Building an Enterprise Strategy for Consumer IoT Adoption

Ten years ago, if you had asked the average consumer to give their perspective on technologies like artificial intelligence (AI) or the Internet of Things (IoT), you would have likely heard Terminator references or received blank stares. Today, Apple’s AI assistant Siri is used on over half a billion devices...

Rethinking Evolution in the Digital Economy

As digital transformation strategies mature, there’s a profound excitement around how next-generation tools are improving businesses and the lives of their customers. Data and analytics engines are enabling greater levels of personalization, cloud-based technology is supporting a wider connected ecosystem – it seems the sky is the limit. There is,...

The Right Mindset: The Art of Balance

The Chinese philosophy of Yin and Yang explains how opposite or contrary forces are actually complementary, interconnected and interdependent.   The concept of Yin and Yang can apply to many topics, from the natural world to humanity and even to business.  Particularly so in the digital age where customer demands and...

Consumers Are Ready for the Next Wave of IoT

CSG recently polled 2,000 consumers across the U.S., U.K., Australia and Canada to ask for their perspective on how the IoT will shape the digital economy in the years to come.

Balancing Innovation and Efficiency in the Connected Economy

International Telecoms Week 2018 is soon upon us, bringing together operators from around the world to negotiate the essential partnerships that make the global connectivity that is crucial for modern communications a reality.

The Four Pillars of Digital Excellence

In my last blog, Business Model Evolution Surpasses Focus on Technology, I mentioned Four Pillars to IoT Success explored during a recent webcast conducted by CSG and Light Reading. Though these pillars are directly relevant to IoT, they are equally so for any business participating in the digital economy.

Aligning Mobile Service for The Next Billion

“The next billion” is a growing population of new Internet users who will leverage mobile phones to connect to the world around them. To prepare for the next billion to come online, it’s critical for the wireless industry to build flexibility and scale into their operations by leveraging the cloud, today,

March Madness: Personalizing Brackets and Screens

For several weeks each March, millions from across the country make the transformation from sports fan into data scientist. In anticipation of the annual NCAA March Madness tournament, viewers pour over stats and projections to craft the perfect bracket before tip-off. While March Madness fervor hasn’t changed significantly since soaring...