Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


What the Oscars Can Teach Us About the Internet TV Customer

For Hollywood, the beginning of the year means one thing: awards season. From the Golden Globes to the Oscars, contributions in film and television are honored and celebrities put on their black-tie best. As viewers, it’s fun to spend Sunday nights speculating on which film is going to win big....

Looking Ahead to Mobile World Congress: 3 Trends CSPs Face in Digital Economy

For about 80,000 people in the mobile industry, the end of February and early March is an exciting time when Mobile World Congress pulls us to Spain to immerse ourselves in the mobile experience, learning from industry experts, providers and vendors about cutting-edge trends and products.

Single-Hub for Content: Why App Stores are a Model for Cable Providers

Like many consumers, I review my card statements monthly to make sure everything is on track. Last month, I couldn’t help but notice the sheer number of content services I’m subscribed to. From Spotify to HBO Now, from Netflix to Hulu to Showtime, you name it, I’m probably subscribed to...

B2B2X, IoT and CX: Cutting through Alphabet Soup to See What’s Next in 2017

As 2017 is kicking off, I’m reflecting on what a big year it will be for communication service providers. The competition to introduce new digital services and improve the customer experience has never been more intense. Balancing the need to transform business models for the customers of tomorrow with still...

Building the Workplace of the Future: CSG’s New Flexible Vacation Policy

It’s the beginning of a new year, a time to recover from the holidays and get into the swing of things. It can be stressful: digging out from your inbox, setting goals for you and your team, worrying about how you will accomplish all you’ve set out to do. You...

NFL in the Age of Twitter: How the Sports Content Viewing Model is Changing

As we approach the end of 2016, football fans are setting their sights on the NFL Playoffs and gearing up for the culmination of their teams’ yearlong efforts – the Super Bowl. As an avid Indianapolis Colts fan, I find myself mired in playoff speculation and debating my team’s (slim)...

CSG’s Innovation Recognized by Industry Awards [Infographic]

Innovation isn’t always a given. But here at CSG, it’s one of our core values— we are driven to think about what others haven’t in order to enhance our customer focus. We are incredibly proud to be working with some of the most innovative brands in the cable, telecom and...

Why Netflix Needs Cable Partnerships

We are living in a new era of content viewing. In the last decade, streaming services like Netflix and Hulu have changed the game when it comes to giving consumers access to their favorite shows anytime, anywhere. However, recent figures show that previously explosive adoption rates might now be slowing...

How Do You Watch TV? Global Content Viewing Trends [Infographic]

Today’s consumers have more options than ever when it comes to content viewing. The rise of streaming services such as Netflix and Hulu has ushered in new digital era where consumers can have instant, on-the-go access to their favorite shows. As the popularity of these a-la-carte viewing options has increased,...

Millennials: the Change Agent to Shape the Workplace of the Future

How does more vacation or personal time sound? What about the chance to have more time to spend with family after the birth or adoption of a child? These benefits are becoming reality for leading-edge U.S. employers today, and of course, employees like the idea of more flexibility when it...