Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.

Attracting and Retaining Cord-Nevers

While the tales of consumers ditching traditional content delivery methods are a touch exaggerated, there is evidence that those consumers - described by terms we love to hate (cord-cutter, cord-never, etc.) are growing. According to Nielsen, 13.8% of American adults last year were consumers that had never subscribed to cable...

The Power of Consistent Customer Communications

Do you remember a time when your mailbox would fill up every week with bills? You’d check the mail daily, sort through the junk and set a time every month to balance your checkbook. You’d review each bill for charges, slide a check into an envelope, and drop it off...

Survey Points to Connected Home Opportunity for Pay-TV Providers (Part I)

In the last decade, advances in mobile technology have made it easier for consumers to talk, listen, stream, record, and shop on the go, ushering in the “app mentality” that we can access goods, services and information, on-demand, anywhere, anytime. But the app mentality isn’t just confined to apps on...

CSG Recognized as a Leader in a 2017 Gartner Magic Quadrant

The report is out! Gartner, Inc., one of the world's leading research and advisory companies, has released its 2017 Gartner Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs (Communications Service Providers). We are thrilled to report that CSG is recognized in the Leaders quadrant!

Creating a BYOD Strategy

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. Sit in any meeting, or worse - at the dinner table, and you are surrounded by a bevy of devices. The sheer volume of devices, coupled with their...

Got Content? Here’s How to Package It for the Masses…

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. It is a Monday morning during the summer, and what is the largest topic of conversation at any office? The weather? Summer Vacation plans? No, it is last...

Develop Your Strategy Before Engaging the Digital Consumer

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. As my team and I travel the world to visit communications and entertainment companies that want to be part of delivering an any-time, any-device content experience to consumers,...

The Connected World will Redefine, well, Everything

Ironically while thinking about producing a blog on the IoT last night, I watched the movie The Circle, which paints a grim picture of what happens to the human experience when the world is full of sensors and cameras, capturing and exposing every moment of the human experience on social...

IBC 2017: A Look Back at Live Streaming Through the Years

As media, entertainment and technology leaders descend on Amsterdam for IBC 2017 to discuss the latest the latest industry innovations, CSG took a look back at the recent and powerful history of streaming. Check out more in our infographic below: