Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Quality Matters: No one Likes a Cliff-hanger When it Comes to SMS

If you’re anything like the average person, you’ve probably never associated “quality” with an SMS message. When the text “R U coming to judo applecakes?” popped up from your friend, you probably figured auto-correct just screwed something up. But for businesses, advertisers, and government agencies that are using SMS for...

Customer Communication: Picking Up Where We Left Off

I have some dear friends who I only speak to every six months or so—and sometimes we go longer than that!—but when we touch base it’s like no time has passed since we last spoke. I cherish these friendships, and my friends’ ready acceptance to pick up right where we...

Sketching the Industrial Landscape at Mobile World Congress

As ever, there was plenty of industry activity and opinion at Mobile World Congress – 5G? so soon? – but the trends that promise to have an immediate impact on the BSS were focused on the emerging Internet of Things (IoT) which seemed this year to be moving beyond speculation...

The Four ‘Must-haves’ that Transform CSPs into DSPs

I know I’m getting (just a little!) older because I can clearly remember how cool I thought it’d be to have a camera on my mobile phone. Now there’s a generation that can hardly imagine taking pictures and videos any other way; and not only that, their phone holds a...