Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


The Internet of Things: is the Game Worth the Candle?

"Perhaps the Play is not worth the Candle" (Works, by Sir William Temple, circa 1690) Or to put it another way – will the cost of the game exceed any winnings that you could possibly walk away with? Is it even worth sitting down to play? As games go, the...

Optimize Operations for Digital Growth – a Managed Services Playbook

The forecasts that envision 50 billion connected devices by 2017 are simply staggering. The volume of data is one thing, but how communications service providers (CSPs) can apply valuable resources to transforming their business to support digital services, rather than managing data, connectivity and infrastructure, is another thing entirely.

Content Will Always be King, but Context is Key

Profiting from digital content is about encouraging today’s always-connected consumers to see the communications service provider (CSP) as their default go-to source of entertainment (not just communications) in a market where they don’t lack for choice.

The Sky’s the Limit to Support IoT Growth from the Cloud

The number of connected things – the Internet of Things (IoT) – grows each day. Many IoT things are low-tech and unlikely to stimulate a business model revolution (tracking personal belongings through a Tile device, or remotely turning off your home lighting), and many others are downright silly (does anyone...

No Bank Account to Pay for Digital Services? No Problem!

Virtually everywhere you look, the digital world is creating opportunities for communications service providers (CSPs) to make more money on content, and also, to find clever new ways for consumers to pay for it. Particularly for younger generations who prefer to manage their finances through mobile devices than in front...

DSPs: the Modern World’s Purveyors of Bottled Water

I hope there’s someone reading this out there who remembers an age when drinking water came out of a tap, a drinking fountain, or for some of us, even a hose. Perhaps like mine, your parents railed against the expense of bottled water: “Who in their right mind would pay...

Quality Matters: No one Likes a Cliff-hanger When it Comes to SMS

If you’re anything like the average person, you’ve probably never associated “quality” with an SMS message. When the text “R U coming to judo applecakes?” popped up from your friend, you probably figured auto-correct just screwed something up. But for businesses, advertisers, and government agencies that are using SMS for...

Customer Communication: Picking Up Where We Left Off

I have some dear friends who I only speak to every six months or so—and sometimes we go longer than that!—but when we touch base it’s like no time has passed since we last spoke. I cherish these friendships, and my friends’ ready acceptance to pick up right where we...

Sketching the Industrial Landscape at Mobile World Congress

As ever, there was plenty of industry activity and opinion at Mobile World Congress – 5G? so soon? – but the trends that promise to have an immediate impact on the BSS were focused on the emerging Internet of Things (IoT) which seemed this year to be moving beyond speculation...

The Four ‘Must-haves’ that Transform CSPs into DSPs

I know I’m getting (just a little!) older because I can clearly remember how cool I thought it’d be to have a camera on my mobile phone. Now there’s a generation that can hardly imagine taking pictures and videos any other way; and not only that, their phone holds a...