Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


Customer Communication: Picking Up Where We Left Off

I have some dear friends who I only speak to every six months or so—and sometimes we go longer than that!—but when we touch base it’s like no time has passed since we last spoke. I cherish these friendships, and my friends’ ready acceptance to pick up right where we...

Sketching the Industrial Landscape at Mobile World Congress

As ever, there was plenty of industry activity and opinion at Mobile World Congress – 5G? so soon? – but the trends that promise to have an immediate impact on the BSS were focused on the emerging Internet of Things (IoT) which seemed this year to be moving beyond speculation...

The Four ‘Must-haves’ that Transform CSPs into DSPs

I know I’m getting (just a little!) older because I can clearly remember how cool I thought it’d be to have a camera on my mobile phone. Now there’s a generation that can hardly imagine taking pictures and videos any other way; and not only that, their phone holds a...