Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


FOMO: Fear of Missing Out on Digital Service Revenues

There are several American consumer brands whose recent ads focused on FOMO (fear of missing out). More than just an abbreviation you might see on Twitter, I suspect it’s a global phenomenon that’s spreading quickly, especially among cable companies and mobile operators, content producers, broadcasters, and movie studios. With content...

March Madness in the Multiscreen Era

To say my March Madness bracket is busted would be an understatement - how did you fare? Even if my (and most prognosticators) top picks are out, it has never been a better time to be a sports fan. From real time stats to live streaming, you can bring the...

APAC Service Providers Weigh in on the Region’s Digital Journey

Asia Pacific communications service providers serve a massive and diverse customer base. Arguably, they face more challenges than many of their peers in other markets – whether serving some of the most advanced digital consumers in the world or starting to move away from analog services. So, we wanted to...

MWC 2016: Is ‘Digital Transformation’ a Mirage?

So here we are again at the behemoth that is the GSMA Mobile World Congress – joining nearly 100,000 delegates and more than 2,000 other exhibitors, all packed into ten cavernous halls in Barcelona for four days in February. During MWC, you expect – or at least hope - to...

Can CSPs Still Beat Netflix?

The attraction of online video was well-established long before Netflix launched in 130 countries this January. Viewers have been buying video at an ever‐increasing rate, seduced by one-click access and easy consumption on smart devices, and by an ever-expanding range of providers and content. For subscribers and viewers, these are...

The Internet of Things: is the Game Worth the Candle?

"Perhaps the Play is not worth the Candle" (Works, by Sir William Temple, circa 1690) Or to put it another way – will the cost of the game exceed any winnings that you could possibly walk away with? Is it even worth sitting down to play? As games go, the...

Optimize Operations for Digital Growth – a Managed Services Playbook

The forecasts that envision 50 billion connected devices by 2017 are simply staggering. The volume of data is one thing, but how communications service providers (CSPs) can apply valuable resources to transforming their business to support digital services, rather than managing data, connectivity and infrastructure, is another thing entirely.

Content Will Always be King, but Context is Key

Profiting from digital content is about encouraging today’s always-connected consumers to see the communications service provider (CSP) as their default go-to source of entertainment (not just communications) in a market where they don’t lack for choice.

The Sky’s the Limit to Support IoT Growth from the Cloud

The number of connected things – the Internet of Things (IoT) – grows each day. Many IoT things are low-tech and unlikely to stimulate a business model revolution (tracking personal belongings through a Tile device, or remotely turning off your home lighting), and many others are downright silly (does anyone...

No Bank Account to Pay for Digital Services? No Problem!

Virtually everywhere you look, the digital world is creating opportunities for communications service providers (CSPs) to make more money on content, and also, to find clever new ways for consumers to pay for it. Particularly for younger generations who prefer to manage their finances through mobile devices than in front...