Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


B2B2X, IoT and CX: Cutting through Alphabet Soup to See What’s Next in 2017

As 2017 is kicking off, I’m reflecting on what a big year it will be for communication service providers. The competition to introduce new digital services and improve the customer experience has never been more intense. Balancing the need to transform business models for the customers of tomorrow with still...

Building the Workplace of the Future: CSG’s New Flexible Vacation Policy

It’s the beginning of a new year, a time to recover from the holidays and get into the swing of things. It can be stressful: digging out from your inbox, setting goals for you and your team, worrying about how you will accomplish all you’ve set out to do. You...

NFL in the Age of Twitter: How the Sports Content Viewing Model is Changing

As we approach the end of 2016, football fans are setting their sights on the NFL Playoffs and gearing up for the culmination of their teams’ yearlong efforts – the Super Bowl. As an avid Indianapolis Colts fan, I find myself mired in playoff speculation and debating my team’s (slim)...

CSG’s Innovation Recognized by Industry Awards [Infographic]

Innovation isn’t always a given. But here at CSG, it’s one of our core values— we are driven to think about what others haven’t in order to enhance our customer focus. We are incredibly proud to be working with some of the most innovative brands in the cable, telecom and...

Why Netflix Needs Cable Partnerships

We are living in a new era of content viewing. In the last decade, streaming services like Netflix and Hulu have changed the game when it comes to giving consumers access to their favorite shows anytime, anywhere. However, recent figures show that previously explosive adoption rates might now be slowing...

How Do You Watch TV? Global Content Viewing Trends [Infographic]

Today’s consumers have more options than ever when it comes to content viewing. The rise of streaming services such as Netflix and Hulu has ushered in new digital era where consumers can have instant, on-the-go access to their favorite shows. As the popularity of these a-la-carte viewing options has increased,...

Millennials: the Change Agent to Shape the Workplace of the Future

How does more vacation or personal time sound? What about the chance to have more time to spend with family after the birth or adoption of a child? These benefits are becoming reality for leading-edge U.S. employers today, and of course, employees like the idea of more flexibility when it...

FOMO: Fear of Missing Out on Digital Service Revenues

There are several American consumer brands whose recent ads focused on FOMO (fear of missing out). More than just an abbreviation you might see on Twitter, I suspect it’s a global phenomenon that’s spreading quickly, especially among cable companies and mobile operators, content producers, broadcasters, and movie studios. With content...

March Madness in the Multiscreen Era

To say my March Madness bracket is busted would be an understatement - how did you fare? Even if my (and most prognosticators) top picks are out, it has never been a better time to be a sports fan. From real time stats to live streaming, you can bring the...