Tag:
Customer Experience

Pay-TV Providers and the Connected Home Opportunity (Part II)

In my last blog, I highlighted the findings of CSG’s recent survey about the growth of smart devices in the home and who will connect them.  Here’s what it means for the Pay-TV industry. We’ve heard the projections and perhaps you’re even one of the millions of consumers with a...

Attracting and Retaining Cord-Nevers

While the tales of consumers ditching traditional content delivery methods are a touch exaggerated, there is evidence that those consumers - described by terms we love to hate (cord-cutter, cord-never, etc.) are growing. According to Nielsen, 13.8% of American adults last year were consumers that had never subscribed to cable...

The Power of Consistent Customer Communications

Do you remember a time when your mailbox would fill up every week with bills? You’d check the mail daily, sort through the junk and set a time every month to balance your checkbook. You’d review each bill for charges, slide a check into an envelope, and drop it off...

Creating a BYOD Strategy

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. Sit in any meeting, or worse - at the dinner table, and you are surrounded by a bevy of devices. The sheer volume of devices, coupled with their...

Got Content? Here’s How to Package It for the Masses…

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. It is a Monday morning during the summer, and what is the largest topic of conversation at any office? The weather? Summer Vacation plans? No, it is last...

Develop Your Strategy Before Engaging the Digital Consumer

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. As my team and I travel the world to visit communications and entertainment companies that want to be part of delivering an any-time, any-device content experience to consumers,...

The 3Cs Your Content Strategy Needs Right Now

When a consumer wants to watch streaming video, they can choose any number of providers. When their fingers are poised over their mobile device – will your service be the one they choose? What can you do right now to get that consumer, in that moment of choice, to come...

Let’s Get Digital: Meeting Consumer Demand with Digital BSS

Digital services and connected devices are transforming how people around the globe engage with the digital economy—from spending time streaming content on tablets, to tracking steps on connected wristbands, to surfing the internet on 4G/LTE enabled smartphones. But the digital revolution isn’t just changing consumers’ lives—it is also necessitating a...

Survey Reveals What Millennials Expect from their Mobile Service in 2022

When you're curious about finding new technologies (or let's face it, figuring out how to use them), chances are that you turn to one group in particular: millennials. The younger generation, made up of 18-35 year-olds, seems to be always plugged into the latest trends and cool uses of their...

What the Oscars Can Teach Us About the Internet TV Customer

For Hollywood, the beginning of the year means one thing: awards season. From the Golden Globes to the Oscars, contributions in film and television are honored and celebrities put on their black-tie best. As viewers, it’s fun to spend Sunday nights speculating on which film is going to win big....