CSG appointment notifications are convenient outbound automated calls or texts that let your customers choose an appointment time that works best for them. Using a voice and SMS appointment reminder system, a choice of several pre-selected service call times lets customers request alternate times. Improve efficiency and drastically reduce expenses by sending technicians to the job when the customer is ready, in response to a delivery, install order, upgrade or trouble ticket.
Minimize no-show field service appointments and reduce the associated costs of callbacks for missed appointments to improve customer relationship—a costly problem that plagues companies nationwide. Appointment notifications integrate with your workforce/service management platform to present customers with scheduling options for specific times of day. Customers can also receive updates about delayed appointments and proactively request rescheduling.
The appointment notification application is flexible and feature-rich. Message activity is integrated with your billing and dispatch operation processes, and all notification parameters can be modified by service managers. Real-time, web-based application reporting tools allow dispatchers to monitor message activity and appointment status on the fly.
Configure notifications for day of or prior intervals, through automated voice reminders.
Drive customer satisfaction (CSAT) with proactive reminders of appointments and other events.
Achieve proven operational cost reductions with automated calls and messages.
Consumers expect seamless experiences across all touchpoints with brands they do business with. Aligning your systems and processes to orchestrate conversations that are consistent and relevant to the customer’s journey—across channels—can ensure your business achieves measurable value.
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