Delivery Notifications

When customers order a package, they want to know where it is at all times—and if anything changes. Send customers real-time notifications and deliver on your promises with CSG delivery notifications.

Keep Track of Packages—And Customer Preferences

Delivery notifications are such an expectation in today’s digital world that customers almost take them for granted. No industry perhaps is impacted by this expectation more than the shipping business. Customers want to know where their package is in the shipping process at all times—and they want to know if anything changes that can impact their delivery. When customers don’t have these updates, they typically reach out to the shipper through the most costly channel available: the call center.

CSG delivery notifications provide a proactive form of customer outreach regarding shipment, receipt and pickup. Provide a pre-selected delivery time, which they can confirm or reschedule via call or text on iPhone or Android. If they’d like to reschedule, connect them to a call center representative so they can receive a package at a time that works best for them. This improves efficiency and reduces costs by delivering packages when the customer is ready.


Deliver on Your Promises

Delivery notifications make it easy for customers to pick up packages at a retail location. If a customer wants a product that isn’t in stock, make an outbound call or text when the product is available. Package delivery notifications integrate with your logistics system to send outbound communications once an item is in stock and include tracking services.

Better CX

Increase the number of delivered shipments and decrease the incidence of re-deliveries. Tailor the customer experience with continual updates and automate contact, informing customers of their package delivery statuses in near-real time.

Fewer Shipping Inquiries

Proactive engagement greatly reduces the number of inbound calls requesting status updates on pending shipments. This enables call center staff to focus on helping those customers who need it the most.

Standardized Approach

Create a proactive customer experience via outbound customer communications, resulting in greater efficiencies and a more predictable cadence to how, when and why contact is made.


Portfolio

Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.


Resources

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