You want to know where your business is doing well—and where you can improve. But you need to make it as easy as possible for customers to give feedback. Send surveys right after customer appointments or interactions to get a real-time look at how your business is doing.
CSG surveys help you gauge the voice of the customer and learn from common responses, to make your best service even better. Automated surveys are a risk-free way for customers to provide open and honest, yet confidential, feedback.
Customers have a lot to say—CSG helps you collect their feedback as easily as possible. Work with CSG to identify top customer concerns and make it easy for customers to enter responses. Verify that the correct person is reached before conducting a mobile or online survey. Then, tailor questions based on a customer’s specific purchase or service experience, and track feedback from each interaction. Track agents, contact customers and keep business running smoothly. Personalize surveys to increase completion rates, based on a customer’s purchase or service experience.
Get real-time insights into what you’re doing well—and where you can improve. Gather insights through reporting in our survey web portal. If customers respond negatively, immediately ask follow-up questions to learn what’s causing their dissatisfaction.
Get the right feedback in the right format. We offer Likert scale, yes/no, multiple choice and open-ended question formats. We can also send surveys over voice, SMS or over the web—whatever channel your customers prefer.
Send questions in the same order and format to collect consistent data and measure outcomes. Make sure customer feedback is unbiased, neutral and error-free, for more informed decision making. Spend less time collecting feedback, and more time serving customers.
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