Thirty years ago, text and email were never used to contact customers. Now, they’re an essential part of your customer communication strategy. But you’re not just looking at how to communicate with customers today. You’re looking to the future, where you’ll add digital channels as fast as your customers do. And do it all seamlessly and at scale.
CSG’s digital messaging solutions let you communicate with customers on the channels they use every day. Connect with customers through any digital channel—think SMS, email, social media, web chat, virtual assistants, Facebook Messenger, Apple Business Chat, and more. Behind the scenes, manage all your channels through a single platform. We’ve pre-integrated all of the channels for you so you can get up and running quickly. We’ve even tied them into our journey orchestration platform so you can outline and automate personalized end-to-end experiences.