Alerts and Notifications

When something changes in a customer's account, they need to know—now. Notify customers of important account activity with CSG's alerts and notifications.

Keep Your Customers Informed

Notifications make your customers’ lives easier. Instead of hunting down information, customers get critical account updates in real time, and can choose how they want to respond.

CSG alerts and notifications make your customers’ lives simpler and more secure. Send appointment reminders, fraud alerts, delivery notifications, equipment recovery, and more, all through convenient voice and text messages.


Send Up-to-the-Minute Updates

CSG processes over 450 million text and voice notifications every yearand we deliver these messages in seconds. We’ll notify customers on their preferred channels, and contact them only as often they want to be contacted. We’re committed to keeping your customers’ information safethat’s why we’ve achieved compliance with ISO 27001:2013 and received PCI-DSS L1 certification.

Appointment Notifications

Reduce no-shows by reminding customers of upcoming appointments. Allow customers to reschedule, selecting from suggested open appointment times or by requesting an alternate time. And do it all over automated voice and text.

Account Alerts & Notification

Notify customers when there’s any change in their accountpayment due date, low balance or potential fraud. Send your customers alerts as soon as you detect fraudulent account activity, and connect them with a live agent when something is wrong. Add an extra layer of security to customer accounts with two-factor authentication, whether it’s through a text PIN number or voiceprint verification.

Dispatch & Delivery Notifications

Let your customers know when their technician is en route or a package is on its way with automated voice and text notifications. Provide tracking information and a link to check the status. If customers need to reschedule, appointment times are automatically updated through an integration with your field service management system.


Capabilities

Appointment Notifications

Missed service calls are one of the most expensive parts of customer service. Idle technicians cost companies thousands of dollars every day. Confirm customer appointments in real time with CSG.

Delivery Notifications

When customers order a package, they want to know where it is at all times—and if anything changes. If customers don’t receive updates, they typically reach out to the shipper through the most expensive channel available: the call center. While customers expect up-to-the-minute communications, not every company can deliver.

Fraud Alerts

The rate of credit card fraud is skyrocketing in the United States, with 31.8 million consumers impacted by fraudulent charges annually. Nearly 90 percent of those victims are sent replacement credit cards, costing issuers as much as $12.75 per card, along with additional time and resources spent supporting those consumers.

Healthcare Notifications

Improving patient health outcomes is your number one priority. Help your patients stay healthy with timely appointment and prescription reminders from CSG.


Portfolio

Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.

Journey Orchestration

Consumers expect seamless experiences across all touchpoints with brands they do business with. Aligning your systems and processes to orchestrate conversations that are consistent and relevant to the customer’s journey—across channels—can ensure your business achieves measurable value.


Resources

Explore

  • By Type

Improving Mover Retention With Proactive Customer Engagement

eBook | 11.2 MB

Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...

Engaging Customer Experiences: The critical first 90 days and beyond

Video

Digital disrupters have reset the bar and fundamentally changed how companies engage their customers. Earning and keeping customer loyalty is a gro ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

Crisis Communications: Part 2

White Paper | 1.6 MB

A data breach or crisis can destroy the public’s trust in a company, but as important is how the company responds when its reputation is on the l ...

Crisis Communications: Part 1

White Paper | 1.2 MB

At CSG, we work with public and private organizations to make sure they understand all kinds of risks, including how to respond in a crisis. While ...

CSG Omnichannel Messaging

Data Sheet | 1.4 MB

Customer communication has evolved rapidly as people have become more mobile and use more devices. Omni‐channel has become the new norm, and cust ...