Prescription Reminders

Millions of customers refill prescriptions every month, but they need to remember to pick them up. Send prescription reminder alerts and deliver a great patient experience with CSG.

Increase Medication Adherence

For millions of people, refilling a prescription is a regular monthly occurrence. And with each of the 4 billion prescription refills issued in the United States every year, there is an opportunity to deliver a convenient, pleasant patient experience, increase patient loyalty and create a more predictable revenue stream.

CSG’s outbound IVR application calls patients to remind them to refill their prescriptions. Patients can authorize refills on the spot, even if they don’t have their prescription name or payment on hand, and hear when they can pick prescriptions up. Patients can also call in to refill their own prescriptions in a few easy steps. CSG’s IVR handles both the caller ID and the callback number on an answering machine, decreasing callbacks to the company’s call center.


CSG Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.



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