Surveys

Want to know what you customers are thinking? Just ask them. Use CSG surveys to get customer feedback you can learn from and act on.

Collect and Act on Customer Feedback

You want to know where your business is doing welland where you can improve. But you need to make it as easy as possible for customers to give feedback. Send surveys right after customer appointments or interactions to get a real-time look at how your business is doing.

CSG surveys help you gauge the voice of the customer and learn from common responses, to make your best service even better. Automated surveys are a risk-free way for customers to provide open and honest, yet confidential, feedback.


Turn Customer Reactions into Action

Customers have a lot to sayCSG helps you collect their feedback as easily as possible. Work with CSG to identify top customer concerns and make it easy for customers to enter responses. Verify that the correct person is reached before conducting a mobile or online survey. Then, tailor questions based on a customer’s specific purchase or service experience, and track feedback from each interaction. Track agents, contact customers and keep business running smoothly. Personalize surveys to increase completion rates, based on a customer’s purchase or service experience.

Get Real-Time Feedback

Get real-time insights into what you’re doing welland where you can improve. Gather insights through reporting in our survey web portal. If customers respond negatively, immediately ask follow-up questions to learn what’s causing their dissatisfaction.

Use Different Channels and Formats

Get the right feedback in the right format. We offer Likert scale, yes/no, multiple choice and open-ended question formats. We can also send surveys over voice, SMS or over the web—whatever channel your customers prefer.

Survey at Scale

Send questions in the same order and format to collect consistent data and measure outcomes. Make sure customer feedback is unbiased, neutral and error-free, for more informed decision making. Spend less time collecting feedback, and more time serving customers.


Portfolio

Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.


Resources

Explore

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Improving Mover Retention With Proactive Customer Engagement

eBook | 11.2 MB

Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...

Engaging Customer Experiences: The critical first 90 days and beyond

Video

Digital disrupters have reset the bar and fundamentally changed how companies engage their customers. Earning and keeping customer loyalty is a gro ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

CSG Omnichannel Messaging

Data Sheet | 1.4 MB

Customer communication has evolved rapidly as people have become more mobile and use more devices. Omni‐channel has become the new norm, and cust ...

The Rise of the Always Connected Customer

Brochure | 1.5 MB

In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...

5 Reasons to Use Automated Surveys to Gauge Customer Satisfaction

White Paper | 3.0 MB

Everyone, from the C-Suite to the contact center, wants to make sure customers are happy. That’s hard to do if you don’t know what cust ...