Field Service Management Optimization

Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help.

Maximize Your Productivity

Nobody likes wasting time. Technicians don’t want to idle in traffic or arrive at an appointment that’s just been cancelled. And customers don’t want to wait for a technician to show up within a two-hour window that somehow stretches to four.

Make every minute count with CSG’s field service optimization services. We minimize operations disruption and help your technology, people and processes work better together—all while increasing customer satisfaction. We’ll work with you to reduce manual interventions by reviewing and aligning technician utilization.

Data-Driven Operations

Technology changes fast, so preparing your operations to move faster is essential to provide better customer experiences. Work smarter, not harder with a data-driven service organization at CSG. We’ll optimize capacity management, automated work order assignment, travel time and distance. Access real-time scheduling and routing data to reduce costs, increase customer satisfaction and empower your workforce.

Optimize, Adapt, Win

CSG’s optimization service experts follow best practices to help you get the most out of your people, processes and tools. We use business intelligence to analyze areas for optimization in your business processes, then work with you to make those improvements. Answer important operations questions with business intelligence that provides real-time updates. Continuously improve your field operations technology and processes to maximize the efficiency of your field service management team.

Aligning for Success

We know how to get the best of our field service management solution—and we know what marks you need to hit to succeed. We benchmark current key performance indicators (KPIs) and document your current processes. Then we’ll identify opportunities for improvement based on our best practices. Once we have a plan in place, we’ll execute it together and review how the process changes helped your organization—and keep the success going.

Implementation & Integration Expertise

Maximize your investments in other systems with easy integrations to our field service management solution. We offer over 500 out-of-the-box APIs so you can integrate with any billing system, data flow or other source of information. Together, we’ll identify and implement proven processes that improve the efficiency of your field operations.


CSG Field Service Management

The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touchpoint.



  • By Type

Customer Success Story: Service Electric Cablevision

Customer Story, Video

Sam Haulman, Service Electric Cablevision talks about his relationship with CSG and how Field Service Management  is helping the company achieve b ...

Workforce Management

Data Sheet | 3.2 MB

If there’s one thing CSG understands it is this: your organization can’t make informed decisions by looking in the rear-view mirror. While othe ...

Technician Management

Data Sheet | 269.3 KB

CSG Field Service Management supports field service organizations with industry-leading tools and gives field workforce managers the power to align ...

Real Time Traffic

Data Sheet | 922.4 KB

CSG Field Service Management real-time traffic functionality will trigger alerts based on traffic events in the area, allowing technicians to deter ...

CSG Field Service Management CX Features

Data Sheet | 423.1 KB

Without a modern back-office to choreograph the entire service journey, it’s no wonder why customer satisfaction scores remain low, particularly ...