When consumers are the lifeblood of your business, change is the only constant. To succeed in the digital world, retail brands can’t just keep up with changing trends and consumer habits—they have to anticipate them.
But retail journeys have grown harder to track as they spread across more digital channels, in-store interactions and hybrids of both. And while your brand is adding more data and digital tools, it’s getting harder to deliver the proactive customer experiences and offers that raise customer satisfaction and sales. With high expectations and a low margin of error, how can your brand keep growing?
When you can capture customer data from across your organization, and use predictive analytics to identify the best action for each customer, suddenly you’re no longer reacting. You’re leading.
CSG provides data-driven engagement solutions to optimize customer touchpoints. And we offer the touchpoints themselves—from messaging solutions to payment kiosks—to level up your engagement and business outcomes. Plus, we’ve got decades of expertise delivering customer experience solutions, so we know what it takes to succeed.
With a data-driven approach to customer journeys and real-time interaction management, you can acquire an always-on view of each customer, allowing you to always be delivering personalized offers aligned to purchase history, habits and preferences.
When human interaction is irreplaceable, make it better. Equip your contact center agents and in-store associates with up-to-the-minute customer knowledge, enabling them to deliver easy service and meaningful moments.
Customers want to buy, seek support and handle their business on their own time, on their preferred channel. Our cloud-based communication platforms and conversational AI solutions help you keep those customers happy—and coming back.
CSG tracked nearly 10 billion customer journey interactions in 2020. The State of Customer Journey Report uses that real ...
A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...
A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...
A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...
A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...
