The Billing-Payment-Collections Customer Experience

Mark Smith, SVP of Customer Experience at CSG, presented during our annual CSG Client Conference on the Billing-Payment-Collections Customer Experience for our attendees. During his presentation, Mark broke down why CX is a hot topic right now, how CSG can help, what value can be delivered through CX, and how to get started. Find his presentation from the conference shared here for more details!

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A proven customer engagment leader

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

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