CSG Customer Experience Solutions for Healthcare 

Put patient experience at the heart of care   

Open the digital front door for empathy-led patient experiences in the form of improved clinical care, chronic disease management, medication adherence, and preventative care.

Patient engagement lasts a lifetime

Patient appointment reminders

Help patients book an appointment online then proactively send reminders to confirm intent to check-in when scheduled, reducing costs from no-shows and ensuring patients receive the care they need

Medication adherence alerts

Keep a proper medication routine on track by delivering proactive and personalized communications about the next Rx refill being ready for pickup

Remote patient monitoring

Expand beyond your four walls to ensure patients are empowered to successfully test and submit medical information from the comfort of their home.

Improve patient experiences today  

Don’t have time to map out every patient journey from scratch? The CSG Xponent Ignite journey library comes with numerous templates designs with best practices in mind, so you can roll out proven patient journeys from Day 1. Better health outcomes are within reach.  

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Improve patient experiences today  
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HIPAA compliant communications

A leading healthcare IT company sends SMS appointment reminds from 100,000 physicians across 15,000 practices


627% return on investment

A national retail pharmacy achieved 627% return with a proactive and personalized Rx refill journey

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EHR integration capabilities

A top 5 health system saw 60% improvement over the baseline with an intelligent outbound voice and SMS messages to confirm and remind patients of appointments

Spend minutes, not hours, on patient experience 

Create and automate journeys for any line of care to get the right message to the right patient in the moments that matter most

  • Create your own patient journeys or draw from a pre-built library of healthcare journeys (receive ambulance updates, triage appointments, monitor and submit vitals, etc.)
  • Identify friction points like bill pay
  • Correlate key journey behaviors to critical KPIs like Successful Service Appointments Rate and Digital Containment Rate
  • Ingest and orchestrate data from any source and integrate with engagement channels like email, text, and more  
  • Build more complex and personalized journeys as your maturity increases with CSG’s expert team 

Proven track record

Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Forrester Wave™: Journey Orchestration Platforms, Q2 2020
Marketing Digital Innovation Award, Ventana Research, 2022

Related resources

Ready to achieve extraordinary PX?

Deliver stress-free patient experiences that drive patient engagement, care plan adherence, and revenues within your organization. We have digital solutions that fit your compliance needs and integrate with your EHR.