Put patient experience at the heart of care
Open the digital front door for empathy-led patient experiences in the form of improved clinical care, chronic disease management, medication adherence, and preventative care.
Improve patient experiences today
Don’t have time to map out every patient journey from scratch? The CSG Xponent Ignite journey library comes with numerous templates designs with best practices in mind, so you can roll out proven patient journeys from Day 1. Better health outcomes are within reach.
HIPAA compliant communications
A leading healthcare IT company sends SMS appointment reminds from 100,000 physicians across 15,000 practices
627% return on investment
A national retail pharmacy achieved 627% return with a proactive and personalized Rx refill journey
EHR integration capabilities
A top 5 health system saw 60% improvement over the baseline with an intelligent outbound voice and SMS messages to confirm and remind patients of appointments
Spend minutes, not hours, on patient experience
Create and automate journeys for any line of care to get the right message to the right patient in the moments that matter most
- Create your own patient journeys or draw from a pre-built library of healthcare journeys (receive ambulance updates, triage appointments, monitor and submit vitals, etc.)
- Identify friction points like bill pay
- Correlate key journey behaviors to critical KPIs like Successful Service Appointments Rate and Digital Containment Rate
- Ingest and orchestrate data from any source and integrate with engagement channels like email, text, and more
- Build more complex and personalized journeys as your maturity increases with CSG’s expert team
Proven track record
