Reimagine the collections experience across all channels
Improve your bottom line while simultaneously meeting today’s driver preferences. CSG’s world class billing, payment, and customer experience solutions are improving the total collections experience for agencies like yours today.
Prevent Revenue Leakage with Self-Service
Simply Improve the Invoice Experience
Provide clear, detailed statements your customer can easily understand and offer them a variety of convenient, self-service payment methods.
Automate Invoicing and Collections
You’ve already automated processes on the road through cashless tolling, so why not do the same for sending invoices to improve collections.
Make Your Data More Actionable
Track and analyze call center metrics to improve your processes and easily evaluate agent performance to identify areas for improvement and training.
Improve revenue collection by turning anonymous drivers into your customers
From reliable print and mail production to real-time omni-channel and call center solutions, together, we can make your collections experience better.
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Improve Revenue Collection
A customer saw 46% reduction in cost-per-call using real-time omni-channel communications.
Reduce Call Volumes
ADT, an industry-leading security company saw a 20% reduction in call center volumes by redesigning their bill.
Improve Customer Response Through Personalization
A customer saw a 36% increase in mobile sales and a 33% response rate with personalized messaging.
Communication Design & Delivery
- Design and personalize billing statements and other digital and print communications for increased engagement
- Deliver consistent communications across multiple channels
- View real-time reporting to understand customers' communication preferences and optimize strategies
- Simplify document archival and retrieval, both short and long term
CSG Xponent
- Connect your existing data and customer engagement solutions to unmatched personalization and performance
- Gain actionable insights in real time and use them to fine-tune customer interactions
- Understand and manage the entire customer lifecycle
- Launch fast using a library of proven, prebuilt journeys and integrations
CSG Forte Dex
- Quick and responsive reporting tools, including a user-friendly dashboard
- Powerful and secure payment processing
- Advanced management for transactions, funding, customers and more
- Training and resource library with videos, PDFs and more
- Dispute management to maximize profits
