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Drive Customer Action With a Comprehensive Print and Digital Communications Strategy
Improve revenue collection by turning anonymous drivers into your customers.
Schedule a meeting with our team of experts at the IBTTA Technology Summit!
Atlanta, GA | May 4-7, 2024
Fill out the form to schedule a meeting or stop by and see us at Booth #109.
A holistic and data-driven approach to print and digital communications
Simplify the billing experience
Provide clear and transparent communications to improve customer understanding. Speed up time to payment while decreasing billing-related calls.
Automate invoicing and collections
Offer different payment methods and digital tactics to automate invoicing and reduce cost to collect.
Make your data actionable
Leverage customer data to predict intent, improve targeting and make more informed business decisions to improve operational processes and the customer experience.
Improve revenue collection by turning anonymous drivers into your customers
From reliable print and mail production to real-time omni-channel and call center solutions, we can work together to make your collections experience better for your customers.
Improve revenue collection
A customer saw 46% reduction in cost-per-call using real-time omni-channel communications.
Reduce call volumes
ADT, an industry-leading security company saw a 20% reduction in call center volumes by redesigning their bill.
Improve customer response through personalization
By integrating print and digital, our customer was able to increase response rates by 22%.
Self-Service Content and Communication Management Solutions
Craft and send personalized messaging to customers however they prefer to receive it—digital or print—by leveraging industry-leading tools, facilities and expertise.
- Design and personalize billing statements and other digital and print communications for increased engagement.
- Deliver consistent communications across multiple channels.
- View real-time reporting to understand customers' communication preferences and optimize strategies.
- Simplify document archival and retrieval, both short and long term.
Customer Engagement
Wow customers and win their loyalty with personalized experiences you deliver at the right moment. One platform is all you need.
- Connect your existing data and customer engagement solutions to unmatched personalization and performance.
- Gain actionable insights in real time and use them to fine tune customer interactions.
- Understand and manage the entire customer lifecycle.
- Launch fast using a library of proven, prebuilt journeys and integrations.
Payment Processing
For companies that need a payments partner, not just a processor, CSG offers payment solutions for any processing model or integration need.
- Process echeck (ACH) payments, credit and debit cards and major digital wallets.
- Create customer or customer information tokens to reduce the PCI scope and the risk exposure in case of data breaches.
- Reduce non-sufficient funds (NSF) returned transactions with intelligent re-presentment for ACH transactions.
- Get end-to-end transactions lifecycle support with platform access for your team or powerful API resources.
