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Nashville, Tennessee, USA
CCW Nashville 2023

Your Legendary CX starts in Nashville with CSG

Getting Started with Customer Journeys is Easier Than Ever

October 11 – 13, 2023

Grand Hyatt Nashville

Meet the Team 

Meet the CSG team at CCW Nashville to learn more about how to evolve your CX program whether you’re just getting started or trying to get back on track. We’d love to chat about:

Meet with us
  • How your organization’s CX maturity impacts your next best action to find feasible quick wins
  • How to build a bulletproof, ROI-backed business case for your CX program
  • How to accelerate orchestrating customer journeys by leveraging industry expertise and an industry specific playbook

Meet with us at CCW Nashville

Please complete all the details below to meet with us at CCW Nashville. We’ll respond shortly to confirm the day, time, and final logistics.

Resources worth bookmarking

smiling man on mobile sitting on coach

2023 State of the Customer Experience Report

As momentum behind emerging technology continues, with strides in artificial intelligence and the metaverse, businesses are ready to embrace an org-wide strategy, cutting-edge technology, and human interaction in equal measure. In our annual report analyzing the current state of customer experience, we explore the insights and trends that are shaping the way businesses will successfully interact with their customers.

Smiling young woman in a cafe looking at her phone and holding a coffee cup

Customer Engagement Solutions Drive Transformational CX And EX Outcomes

CSG commissioned Forrester Consulting to survey 484 global decision-makers in CX, operations and marketing roles to explore how an enterprise-wide CX strategy enables companies to be more customer-obsessed and improves customer and employee experiences while driving better business results.

A young Indian man talking to a voice assistant on his cell phone.

Context is Key: Deliver Contextual Omnichannel Communications at Scale

Today, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-driven notifications that propel customers to act.