GSMA Mobile World Live Webinar: Global Trends Shaping Telecom in the 5G Era
5G is rapidly shifting the telecommunications landscape, and telcos need to keep up with the market trends to stay ahead of their competition. They need the ability to manage their complex connectivity business while supporting partners and customers in a connected commerce style. But it’s not just about the technology to scale the business and provide a fast and reliable experience for customers. It’s also about delivering proactive and contextual omnichannel communications—speaking to customers in ways they expect with tailored messages, offers and capabilities to drive real-time customer engagement to move the customer experience needle.
Hear GSMA’s Tim Hatt, Head of Research; CSG’s James Kirby, SVP Global Telco; and Eric Carrasquilla, President, Customer Experience as well as Josh Holbrook, VP Strategy & Planning from ATN International discuss key findings and developments from the GSMA Intelligence Report “Global Mobile Trends 2023: Navigating an Uncertain World” that are shaping the telecommunications industry.